Technology Solutions
Unified communications as a service
(UCaaS) Would you benefit from a feature rich, always up, global communications platform with tools like mobility, collaboration & integrations into business apps you use?
Bring all your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email, and IM from a single screen to reduce management complexity and boost productivity.
UCaaS offers greater scalability and flexibility for organizations that need to quickly add and remove users, such as seasonal employees, without major infrastructure changes. Cloud-based enterprise communications also offer a more consistent user experience for remote and mobile workers, as access to UCaaS features is consistent regardless of location.
In essence, unified communications came about as an answer to the growing demand for a better way to stay connected, promote teamwork, offer a seamless user experience, share data, and optimize core business processes.
Contact Center as a Service
(CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.
• modernizing the contact center by migrating to the cloud or adding channels
• improving the efficiency of agents through workforce optimization
• taking your omnichannel CX goals to the next level.
Having the right customer information available at your agents’ fingertips empowers them to resolve issues faster – no matter the size of the contact center…large, medium, or small. Help your agents turn endless searching into easy access.
agents work within their familiar CRM environment and with modern contact center tools they need to resolve customer inquiries on the first contact. can seamlessly integrate with Salesforce, MS Dynamics, custom CRMS and others.
Analyzing your holistic CX data, Enlighten AI Routing understands the needs of your customers and identifies the best attributes to match the customer with the optimal agent in real-time. Customers can resolve issues and get answers to inquiries without repetitive and time-consuming interactions.
Successful small, medium, and large companies create powerful differentiation using customer experience. What kind of experiences do your customer’s agents deliver? Help your clients transform their agents, regardless of number of seats, into brand ambassadors with workforce optimization tools designed to unlock the team’s full potential.
SD-WAN
A Software-defined Wide Area Network (SD-WAN) is a virtual WAN architecture that allows enterprises to leverage any combination of transport services – including MPLS, LTE and broadband internet services – to securely connect users to applications
New business models drive the need for a new network model.
SD-WAN addresses the current IT challenges. This new approach to network connectivity can lower operational costs and improve resource usage for multisite deployments. Network administrators can use bandwidth more efficiently and can help ensure high levels of performance for critical applications without sacrificing security or data privacy. With SD-WAN, IT can deliver routing, threat protection, efficient offloading of expensive circuits, and simplification of WAN network management. SD-WAN continues to be one of the fastest-growing segments of the network infrastructure market, driven by a variety of factors. SD-WAN solutions can include firewall capabilities that help companies perform quick deployments at branch offices without compromising security.
Cybersecurity-
Security as a service (SECaaS) allows companies to use an external provider to handle and manage cybersecurity. Outsourced security solutions cover services like data loss prevention, antivirus management and intrusion detection.
With Remote Work on The Rise, We Need Cyber Protection More Than Ever. We’re Here to Help.
Our methodology of standardization helps prevent failures before they happen…
As businesses continue to shift to hybrid solutions, cybersecurity threats are everywhere.
SECaaS provider’s focus is to keep up with trends and best practices to help you stay on top of potential vulnerabilities and prevent an attack.
There are different threats that impact on-premises, cloud and hybrid environments. The right SECaaS provider can make all the difference.
Cloud Compute – Easily Scalable
From the amount of data you need to store, to the number of employees accessing your systems, to the number of users signing up for your application, businesses are in a constant state of flux.
With traditional infrastructure, this is difficult to anticipate, plan for and keep up with, leaving you in a lurch.
Cloud solutions make it easy to scale with demand — increase capacity when needed and scale-down if demand decreases. This is particularly critical for organizations that deal with seasonal demand. You need to be able to meet high season demand, but the rest of the year that infrastructure goes unused. With most cloud solutions, you only pay for what you need when you need it.
Internet Service Provider ( ISP )
It’s amazing the things technology can do. When businesses take advantage of technology, they don’t just drive business; they can change the world. Discover how ISP providers can help your organization increase productivity, improve the efficiency of your communications and control costs. Dedicated internet solution gives you powerful and reliable internet connections that deliver speed and enable greater productivity
With Dedicated Internet connectivity, you can maintain high performance of your network applications and ease your path to the cloud. At the same time, you can deliver exceptional web experiences to your colleagues and customers.
Connect enterprises to the rest of the world with global technology solutions such as Fiber, wireless, DIA, broadband , Increased Speeds, Selecting the right service providers will provide efficiency and flexibility as your business evolves.
With one of the worlds most connected IP networks, we have the dedicated internet access you need. You can count on fast, simple, secure and reliable connectivity. Your productivity and competitive position can benefit from:
Scalable bandwidth
Secure protocols support
Quality of service (QoS) performance options
High Speed Internet: DSL, and/or U-Verse
- Managed Internet Service: MIS, MLPPP, Ethernet
- Hosting
- MPLS PNT
- Mobility
With any business, costs matter. To help you get the most, we offer choices for a variety of Internet Provider options.